Terms and Conditions

When you book a hire you agree to the following Terms and Conditions;

Refunds for non-faulty Elle TENS units will not be provided once the Elle TENS unit has been dispatched.

In the event of cancellation the hire fee will be refunded less an administration fee of $15.

The Elle TENS unit remains the property of Birth Bestie at all times except when the TENS unit is purchased in full.

Birth Bestie supplies the customer with an Elle TENS unit on the understanding that it will only be used by the person whose name appears on the booking form and is not transferable between individuals.

It is the responsibility of the Customer to check the contents of the hire package upon receipt and familiarise themselves with the Elle TENS machine and user instructions. The customer must advise Birth Bestie of any problems whatsoever immediately. Birth Bestie accepts no responsibility where the customer fails to do so and renders Birth Bestie unable to take any corrective actions.

The customer will have discussed the use of an Elle TENS machine with the medical practitioner in charge of their obstetric care and will have received the practitioner’s approval.

The Elle TENS unit will only be used according to the instructions provided. Birth Bestie shall not be held responsible or liable for any injury or damage sustained as a result of misusing the Elle TENS unit.

The success of Elle TENS is neither guaranteed nor implied.

The Elle TENS unit will be supplied to the best of our ability in perfect working order and ready for use.

The customer agrees to return the Elle TENS unit to Birth Bestie in the same condition it was received.

Birth Bestie reserves the right to charge the replacement value of lost, stolen or damaged Elle TENS units or part of a unit. The replacement cost may also be charged if the Elle TENS unit or parts of the equipment sent out with the unit are contaminated with bodily fluids. The replacement cost is the retail value of the Elle TENS $235 inc GST, less the initial hire fee. Once this payment has been made the Elle TENS will become the property of the customer.

The return of the Elle TENS unit to Birth Bestie is the responsibility of the customer. The Customer is provided with a pre-addressed, pre-paid satchel to return the Elle TENS unit to us. The Customer agrees to follow all instructions regarding the Elle TENS unit’s return.

The hire period is for 8 weeks. The Elle TENS unit will be sent out to arrive on or prior to four weeks before the Customer’s due date. The Elle TENS unit must be returned to Birth Bestie on or by the last day of the hire period (unless otherwise agreed with Birth Bestie in writing).

An extension of the hire period can be accommodated at no extra cost but this must be requested and agreed upon.

If the Customer has failed to return the Elle TENS two weeks after the date the unit was due to be returned, and has failed to contact Birth Bestie to request a free extension of their hire period, the Customer will be charged the aforementioned replacement value and the Elle Tens will become the property of the customer.

All Elle TENS units are tested immediately prior to dispatch. However, the liability of Birth Bestie shall not exceed the hire charge.

Non-use of a hired Elle TENS unit is entirely at the discretion of the Customer and refund is not available.

By hiring an Elle TENS unit from Birth Bestie you agree to release, indemnify and hold harmless Birth Bestie and all associated persons from all liability arising from or relating to the use of the TENS unit and associated equipment either hired or purchased from Birth Bestie.

These terms and conditions are governed by the law of Queensland, Australia.

Birth Bestie reserves the right to alter Terms and Conditions of hire without prior notice.

The Customer agrees to adhere to the following precautions for use;

Do not use TENS during the first 26 weeks of pregnancy

Do not use TENS on the abdomen at any time during pregnancy or labour.

Do not use TENS if you have a heart pacemaker.

Do not use TENS if you have, or have ever had, a heart rhythm problem.

Do not use TENS if you are suffering from acute feverish conditions.

Do not use TENS if you are suffering from infectious diseases or tumours.

Do not use TENS when driving, cycling or operating machinery.

Do not use TENS if you have, or have had, epilepsy you MUST obtain the full approval of your doctor prior to using the Elle TENS unit.

When using Elle TENS pads should NOT be placed anywhere other than the lower back as pictured in instructions.

Do not immerse the Elle TENS unit in water, dry skin before applying pads.